This chapter covers the following objectives:

  • Why the management of knowledge professionals and knowledge itself are so critical in today’s organizations.
  • The importance of recognizing the interdependence of attracting, developing and retaining human capital.
  • The key role of social capital in leveraging human capital within and across the firm.
  • The importance of social networks in knowledge management and in promoting career success.
  • The vital role of technology in leveraging knowledge and human capital.
  • Why “electronic” or “virtual” teams are critical in combining and leveraging knowledge in organizations and how they can be made more effective.
  • The challenge of protecting intellectual property and the importance of a firm’s dynamic capabilities.